But a recent study, produced by Galaxy and cash register maker NCR, has found the average Australian "wastes" about 38 minutes a week waiting in lines. Check-out queues at supermarkets and other stores were a major source of angst for 71 per cent of respondents. While waiting times aren't necessarily getting longer, the increasing demands of modern life are diminishing our tolerance for them. In the US, retailers such as Wal-Mart and Home Depot have trialled self-service facilities with varying degrees of success.
British supermarket chain Tesco has also installed the self-serve kiosks at stores around the UK. However, if the shops employed five more staff, the experience could be quicker. As part of her campaign to curb the increasing dependence on self-checkouts, journalist and BBC broadcaster Jenni Murray timed how long it took to buy the same items at both staffed and self-service tills in eight major shops.
In every instance, the staff checkout was faster. So, no faster then. How very convenient: for the retailers. But not all shoppers are fooled, so vendors have invested in plenty of strategies to increase our liking for self-service. A popular tactic is to position the tills closer to the exit, providing the subtle suggestion that your transaction will be faster.
Self checkouts have been criticised for being confusing for some customers, and poorly designed: the change slot often demands bending over Credit: Alamy Stock Photo. Other nations have resorted to marketing campaigns , portraying the tech as fun and cool. And some retailers have attempted to provide incentives. In the States, you even get free sauce. Leigh Sparks, professor of retail studies at the University of Stirling in the UK, says retailers could do a lot to avoid dissatisfied customers simply by offering choice.
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Yes No Don't remind me again. Fliers can now head directly to a self-bag-drop counter, where an airline staffer will verify the tag and complete the check-in process faster, said airport officials. Together, the two airlines cater to about one-third of the domestic air travelers in India. While self-check-in kiosks were introduced at Indian airports almost a decade ago, the addition of baggage tags to them could significantly cut down wait time inside terminals, said frequent fliers.
According to airport sources, another budget carrier has started trials of the same service.
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